These Terms and Conditions do not apply to purchases or sales via our resale platform, Fan-to-Fan. Please see our Fan-to-Fan Terms and Conditions for all terms and conditions applicable to purchasing and selling via Fan-to-Fan.
In these terms and conditions "SEE" refers to SEE Group Limited and/or The Way Ahead Group Limited (as applicable). SEE sells all tickets as an agent on behalf of the organisers, promoters, artists, venues or producers of an event (referred to as a "Promoter") or members of the public under our Fan to Fan programme on these terms and conditions and subject to any other terms, conditions or rules applicable to that event.
SEE does not receive the tickets from the Promoter and cannot arrange for duplicates to be collected at the box office;
or the tickets have been sent to an address different to the one you specified and you tell us within a reasonable period, as set out at paragraph 11 above, but replacement tickets are not provided;
or your tickets are not despatched and no arrangements are made for the tickets to be available for collection at the box office
follow the refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you.
tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.
you and your party must travel on the designated coach to receive your tickets. If you or any member of your party do not travel on the designated coach you are not guaranteed entry to the event;
the coach ticket must be produced in order to collect the ticket for the event. If you or members of your party lose their coach ticket, the credit or debit card used to make the purchase must be presented to collect the event ticket.
Still confused? Then please contact SEE Customer Services using the details set out below, quoting the order number you were given at the time of purchasing your tickets (if applicable), and we'll see what we can do to help.
Address: Norfolk House, 47 Upper Parliament Street, Nottingham NG1 2AB
To email click on the link: https://www.seetickets.com/customerservice